How does Mason & Market work?
1. Choose products from our curated marketplace to fill your box.
2. Customize a card with your personal message and choose a ribbon to top your box.
3. Schedule your gift for shipping and we’ll hand wrap it for delivery, straight to their door.
Where do I create an account?
You can create your Mason & Market account here.
How do I contact someone at Mason & Market?
Send us an email at email@example.com or fill out the form here. We'll be in touch within 24 hours!
Shipping & Delivery
Where do you ship to?
We ship anywhere within the United States (including Alaska and Hawaii) and Canada.
Can I ship to multiple addresses?
At this time, if you would like to ship to multiple recipients, you will need to place a separate order for each recipient. If there is anything we can do to help, feel free to reach out to us at firstname.lastname@example.org.
How do I order multiple boxes?
At this time, you will need to place a separate order for each box you create. Looking to order 10+? Get in touch with us at email@example.com.
How much does shipping cost?
We are committed to giving you the best delivery experience (and shipping rates) possible, therefore, we offer a flat rate hand-wrapping and shipping fee of $9.75 no matter where you are shipping to within the US.
Note: Shipping to Canada is calculated by the carrier at checkout.
Do you ship internationally?
We are happy to ship internationally for an additional fee. Get in touch with us at firstname.lastname@example.org and we'll make it happen!
When will my gift ship?
Once your gift has been added to the shopping cart, Scheduled Send allows you to select a shipping date up to 3 months in advance at checkout.
The fine print:
- Shipping dates are available up to 3 months in advance.
- You must order by 7pm PST to ship the next available business day.
- Unavailable shipping dates will be greyed out (i.e., federal holidays, weekends, studio closed).
- We are unable to guarantee a specific delivery date, as delivery dates are determined by the mail carrier.
Need your order rushed? Get in touch with us at email@example.com and we’ll do our best to make it happen!
When will my gift arrive?
Estimated delivery dates are shown underneath the calendar as you select your shipping date. Please note, we are unable to guarantee specific delivery dates, as delivery dates are determined by the mail carrier. You will receive updated tracking information once your gift has shipped.
Note: Shipping to Canada may take longer than the estimated delivery timeframe due to customs inspections.
I received my tracking number, but it hasn't been updated.
Not to worry! Once your gift has shipped, it can take up to 24-48 hours for your tracking information to be updated by the carrier.
My gift was unable to be delivered. What should I do?
We're here to help contact mail carriers and track down your package. If the delivery was unsuccessful due to user error (i.e., an invalid shipping address or refused delivery) or the carrier is unable to access the delivery location, you will need to contact the local post office to schedule re-delivery or have the package held for pickup.
My gift was returned to sender. What should I do?
If your gift is returned to sender due to an incorrect address or the carrier is unable to access the delivery location, we are happy to re-ship your box within 7 days once returned to our studio. We will continue to hold your gift for up to 30 days in our studio, but do have a re-ship fee per box after the 7 day grace period. Please note, we are unable to provide refunds for undeliverable orders.
It says my gift was delivered, but my recipient never got it. Now what?
Have your recipient double check that their box isn't hiding around the corner, in the lobby or was picked up by a neighbor. Unfortunately, in the rare case that a package was stolen or lost, you will need to file a claim with the mail carrier, and we're happy to do the same!
Returns & Exchanges
Due to the love and time that we put into designing and packaging each gift individually, all sales are final.
Disclaimer: Mason & Market reserves the right, at its sole discretion, to refuse, cancel or make changes to any order for any reason.
Products & Packaging
What is the size of the box?
Our signature gift box is 8.5” x 7” x 3.5”.
How is my gift packaged?
Every box is hand wrapped in our signature Mason & Market gift box, topped with a bow. We mail your gift in a shipping box so it is protected and arrives in mint condition.
My order is a gift. I don’t want a receipt or any prices sent with my order.
We never include receipts, packing slips or price tags in any of our gifts, unless the price tag cannot be removed without damaging the item. This is often the case with books.
Can I include a note with my gift?
Absolutely! All gifts come with a customized card. Before checkout, you will be able to choose a card, add your message and customize your typeface.
I would love for Mason & Market to include my brand/product in your marketplace. How can I get in touch?
We are always looking for new brands to collaborate with and feature in our marketplace. If you think your product would be a great fit for Mason & Market, send us a note at firstname.lastname@example.org. We'd love to hear from you!
Custom & Corporate Gifting
Do you offer custom branded or corporate gifting services?
Good news! Our corporate gifting concierge is dedicated to working with companies to create on-brand gifts for all of your corporate and professional gifting needs. Get in touch to request a proposal.
If we didn't answer your question here, feel free to get in touch with us at email@example.com.